Part 5/13:
A significant insight is the importance of breaking down behaviors into specific, actionable steps. Rather than vague directives like "be nice" or "be charismatic," the framework involves bundling activities that, when performed collectively, produce the desired soft skills.
Example: To be charismatic, one might need to:
Speak with more vocal variation
Pause for emphasis
Make eye contact
Use people's names
Nod in agreement
By instructing these particular activities, you produce measurable, observable behaviors instead of vague personality traits. This approach facilitates easier training and measurable progress.