Part 7/13:
Here's a revelation: people don't do things because of feelings or beliefs, but because of what happens afterward. A bossy directive or a harsh critique might trigger resistance, while positive reinforcement encourages continued good behavior.
Therefore, for managing and motivating employees, think about what behaviors lead to rewarding outcomes, and focus on creating those conditions.
Structuring Feedback & Training: Checklists and Clear Expectations
Most training failure stems from not breaking down tasks enough. Effective onboarding and coaching should use structured checklists that specify each step:
Greet by name
Review notes
State the goal
Confirm understanding