Part 11/13:
Similarly, avoid vague concepts like "loneliness" or "stress" unless you can pinpoint observable actions associated with those feelings. This approach reduces confusion, miscommunication, and builds clarity.
Final Thoughts: Training, Behavior, and Continuous Improvement
Most management challenges boil down to not chunking down behaviors enough and assuming skills or traits that aren’t actually present. To succeed:
Clarify expectations with specific directives
Break complex traits into observable activities
Remove blockers and obstacles
Continuously measure behavior through checklists
Focus on what happens after actions, not just before