Part 5/8:
Chatbots have also seen significant improvement in their ability to assist customers. Initially, often viewed as frustrating and impersonal, today's chatbots can access purchase histories and offer personalized support for transactional inquiries. By efficiently handling straightforward queries, chatbots free up human representatives to focus on more complex customer needs. Voss points out that the ability to segment customer inquiries and apply AI solutions where appropriate can vastly improve overall service efficiency.