Part 5/11:
As the company pivoted towards profit generation, sellers began to feel neglected. Changes implemented between 2017 and 2020, including increased transaction fees from 3.5% to 5%, put a strain on profitability for many sellers. For those already operating on thin margins, these shifts proved disastrous. Fees were now levied not only on product prices but also on shipping costs, further diminishing the returns for small business owners.