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The situation worsened when allegations of racial bias surfaced regarding the AI's image generation capabilities, leading Google to retract the product. Such missteps not only eroded trust but highlighted the absence of rigorous fact-checking processes, severely damaging Google's reputation as an AI provider.
A Look Back: The Complacency That Led to Decline
To fully understand Google’s fall from grace, we must look into the past. The company was initially poised to lead the AI frontier, having developed groundbreaking technologies that many now recognize, like the transformer model central to NLP advancements. Yet, Google’s monumental breakthrough in 2017 with "Attention Is All You Need" put it ahead of the competition, but the company failed to capitalize on it.