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In 2014, U2's distribution of Songs of Innocence via iTunes became a PR disaster. The album auto-appeared in users' libraries without consent, leading to outrage and resulting in the band being described as America’s most hated. The incident not only underscored consumer resistance to their declining artistry but also fueled the perception that U2’s appeal was based on their past greatness rather than their current offerings.
Conclusion: A Legacy in Flux
While U2's early work remains influential and highly regarded—most notably Achtung Baby and The Joshua Tree—their later releases and public image have made them a target for criticism. Each of these factors contributes to why many fans feel disconnected from the band they once adored.