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However, the façade shattered in 2015 when Fogle was convicted of serious criminal offenses, including child pornography and engaging in commercial sex acts with minors. The fallout from this scandal devastated Subway's reputation, leading to a loss of trust and an exodus of customers. Fogle had not just represented Subway; he was emblematic of its image as a health-conscious choice in fast food.

Image Crisis: Perception vs. Reality

As Subway struggled to recover from the Fogle scandal, it faced another hurdle: the integrity of its food offerings began to come into question. Reports of subpar food quality started to circulate, exemplified by controversies regarding the actual ingredients being served.