Part 4/9:
Leaders often adopt defensive, overly controlling behaviors—marked by hostility—out of fear and distrust. This leads to a toxic work environment characterized by micromanagement and continuous strife among team members. Generalizations from experiences, such as the downfall of American Apparel's CEO Dove Charney, illustrate the detrimental consequences of such an approach.
Conversely, an empathetic attitude assumes the best in others, creating an uplifting atmosphere conducive to growth. A remarkable example can be found in a successful NBA coach who shifted from a controlling mindset to one of empowerment, resulting in a more cohesive and talented team.