Part 6/9:
Emerging founders looking to penetrate the BPO landscape must acknowledge the existing infrastructure and efforts made by established players. Implementing AI into BPO services is a complex transition for large firms, as it requires a cultural shift away from a labor-centric model.
One crucial consideration for startups is the clarity of ROI when implementing AI solutions. Projects with well-defined KPIs, such as those in customer service, will see faster acceptance from large enterprises compared to less quantifiable functions like HR. Startups need to demonstrate how their AI solutions can deliver substantial improvements in efficiency and satisfaction to garner interest.