Part 7/9:
As AI continues to evolve, it is poised to not only replace outdated practices but to create entirely new business models. This includes enabling smaller companies to leverage services traditionally out of their reach.
AI solutions offer a cost-effective way to expand service capacities for businesses wanting to outsource work, such as invoice processing or customer support, previously limited to larger firms. While larger BPOs may not immediately feel the impact, emerging AI technologies may lead to growth opportunities, as they adapt to meet the needs of a changing market.