Part 8/9:
Enhancing Customer Engagement with AI
During the event, Google also demonstrated the capabilities of their customer engagement suite, showcasing how next-generation agents can seamlessly assist customers through voice interactions. One illustrative exchange involved a user ordering gardening supplies, where the AI could not only assist with recommendations but also take notes to escalate relevant queries to human agents as needed.
This real-world application underscores how AI can improve customer service experiences, ensuring that user needs are met efficiently while maintaining human oversight for complex issues.