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Interestingly, there is a glimmer of hope in the Capital One Lounge Network, which has improved visibility with its app, allowing visitors to check wait times and even secure a spot before arrival. Still, the core issue remains – many travelers are often left standing in cramped quarters, jockeying for somewhere to sit while feeling a sense of discomfort that detracts from the experience.
Deteriorating Lounge Conditions
Beyond overcrowding, the state of the lounges themselves has contributed to many travelers’ frustrations. Priority Pass Lounges across the U.S. frequently fall victim to heavy traffic, and many have deteriorated in quality.