Part 7/8:
The conversation also touched upon the modernization of the IRS. Faulkender highlighted significant strides made in revitalizing the agency's outdated IT infrastructure, which has been stagnant for over 35 years. He vowed that this modernization effort would occur promptly, ensuring Americans receive a level of customer service and operational excellence comparable to other sectors in the financial services industry. Faulkender reiterated his commitment to overseeing this process efficiently, aiming for enhanced performance without incurring excessive costs.