Part 2/8:
As companies within the AI sector strategize to maintain their competitive edge, they increasingly realize that it's not merely about the technology they provide, but how that technology integrates into existing customer workflows and the relationships they build with users. This transition towards a focus on surface area with customers echoes the growing acknowledgment that as AI technologies evolve, their foundational components may become standardized. Hence, businesses must concentrate on building customer loyalty and devotion instead.