Part 3/11:
The burgeoning capabilities of AI are fundamentally altering labor dynamics. What was once considered the domain of menial, manual tasks has evolved into more complex cognitive functions previously managed by entry-level administrative staff. Numerous sectors are exploring the integration of AI technology, with customer support emerging as a key area of focus. For instance, a study by McKinsey has estimated that generative AI could automate tasks that account for 60% to 70% of working time in various office jobs.