Part 4/11:
The most susceptible roles are those that rely on routine information processing rather than on human skills like judgment or empathy. This is particularly evident in customer service, where AI-driven chatbots now handle over 85% of first-level support requests in large tech organizations—a notable increase from just 30% in 2020.
Automation's Reach Beyond Tech
The impact of AI is not confined to customer service. In the legal realm, tools like Casetext allow legal research and contract drafting to be accomplished in a matter of minutes—tasks that would have previously taken a junior lawyer hours, if not days. These advancements also allow companies to perform complex services at a fraction of the cost incurred with human labor.