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The answer to this question reveals a somewhat darker side to the pizza chain's business model. Reports indicate that low wages are a significant factor in keeping costs down. A 2016 lawsuit by the New York attorney general accused Domino's of systematic wage theft, claiming that franchise owners were instructed to use a payroll system known as PULSE, which often resulted in employees being underpaid. The lawsuit highlighted that in a survey of 42 franchises, 33 were reported to have paid workers below minimum wage—an alarming statistic directly linked to the company's practices.