Part 3/7:
Moser believes that Ellison brings fresh, progressive ideas that could lead Lowe's to a better future. Addressing a question from Steve Broido regarding competitive advantages, he mentioned that while Lowe's and Home Depot share similar store bases, Home Depot has historically outperformed Lowe’s in areas like customer service and support for professional contractors and DIY customers. Moser emphasized that improving customer service would be key for Lowe’s in the competitive landscape.