Part 4/5:
Customer Experience: A Clear Improvement
Anecdotal reports from locations near company offices reinforce the narrative of a vastly improved customer experience. Panera 2.0 has made ordering and pick-up processes more efficient, with rapid pickup systems viewed as particularly valuable. Customers and industry observers alike describe the new model as “brilliant” and “great,” underscoring the tangible benefits of Panera’s investment in operational innovation.