Part 6/11:
Penita characterized a significant portion of the criticism as coming from "very vocal trolls." She has pointed out that many reviews and comments have been from outsiders—so-called trolls—rather than genuine fans. This framing of critics as "trolls" was echoed across various media outlets, many of which labeled critical reviews as coming from "trolls," including mainstream websites like Time Magazine, The Atlantic, CNN, Mashable, and others.
This has led to accusations that the controversy has been amplified by a tendency to dismiss valid feedback as illegitimate trolling. The film and TV industry, including Netflix, has sometimes responded by promoting positive interactions and defending the show against what they call "trolls," but this often results in further polarization.