Part 7/11:
Disney’s Corporate Culture: A Shift Toward Austerity and Insensitivity
Behind the scenes, the culture at Disney appears to have shifted further into austerity and insensitivity. Werner recounts instances where Disney executives have made light of guest frustrations, even joking about shrinking food portions to combat inflation while making unprofessional comments about guests’ waistlines.
Meanwhile, reports surface of Disney cast members being understaffed and undertrained, often dealing with entitled guests expecting perfect service regardless of circumstances. This environment breeds short tempers and creates a less welcoming atmosphere—further alienating both staff and customers.