Part 8/11:
With Disney’s dwindling value and increasing dissatisfaction, some insiders suggest a pivot toward Universal Orlando as a more attractive alternative. Universal, known for better value offerings and more honest customer experiences—including complimentary Express Passes at select resorts—has gained favor among industry veterans and leisure travelers tired of Disney’s escalating prices and declining service levels.
Werner’s own admission that he's considering not renewing his annual pass is telling. Once a die-hard Disney advocate, he now observes that Universal and other competitors are offering more for less, with higher customer satisfaction.