Part 8/13:
However, communications from the company have been criticized for being vague and inconsistent. Many creators report bounced emails, lost contact info, and delayed responses. An email listed for creator inquiries, [email protected], has been the primary contact, but many who reached out received little or no reply.
Furthermore, internal interviews reveal that the leadership was largely absent for over a year, with the former CEO having resigned months before the pandemic and staff feeling unsupported. This lack of accountability has compounded the crisis.