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The incident began when Square Enix announced that they had updated the icon for the Sage class, a new addition set to arrive with the upcoming Endwalker expansion. The original icon featured a cluster of small, indenting holes that resembled tiny dots scattered across its surface. To some players—particularly those in Japan—these holes triggered a discomfort known as trypophobia, a fear of clustered small holes often associated with feelings of disgust or anxiety.