Part 10/11:
Neon and Sparkles conclude with a sobering assessment: Disney is navigating an unparalleled downturn. Structural overhauls, canceled projects, mounting debt, and shrinking revenues point toward a period of austerity. The authors warn that it could take years—similar to post-9/11 recovery—and that we should expect further cutbacks in theme park expansion, film releases, and merchandise.
They call for Disney to listen more to its frontline employees and fanbase, emphasizing that many ideas for improvement exist among staff and loyal customers. Ultimately, they recommend that Disney focus on doing fewer things but doing them well, rather than overextending itself during these turbulent times.