Part 2/5:
This advanced listening technique involves tuning into not just what is being said, but how it is being said and what is left unsaid. Instead of passively absorbing words, listeners actively seek specific elements—such as underlying frustrations, values, or fears that may be communicated indirectly. For example, a person's choice of adjectives or tone can offer valuable insights into their genuine sentiments, often revealing negatives intertwined with positives.