Part 3/8:
Castillo found this approach "absurd" and "unfair," emphasizing that it was an unsolicited inspection of her home she had not requested. She pointed out that, despite her protest, her insurer pushed her to pay $18,000 for repairs or face losing her coverage by November. Eventually, after filing a complaint with the state, her insurer dropped the roof requirements without further proof, and her policy was renewed normally.