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The lack of regulation around aerial surveillance raises concerns. Homeowners are often unaware that their properties are being monitored remotely, sometimes via satellite or drone. When disputes arise, they may request access to the images or footage collected; if insurers refuse, consumers are advised to contact state insurance departments for assistance.
In Castillo's case, her complaint led to her insurer removing the problematic roof inspection requirement. She also communicated with her agent about her actions, informing them of her intent to speak with CBS and file with the Department of Insurance. Such proactive steps highlight the importance of consumer advocacy and awareness in protecting individual rights when facing invasive surveillance practices.