Part 7/11:
Cost management was a critical component of FedEx’s recent success. The company has undertaken initiatives such as "Network 2.0," which optimizes pickup and delivery operations in North America by consolidating stations and cutting unnecessary pickup times—all without damaging customer experience. Feedback has been positive, with customers appreciating streamlined service.
Furthermore, FedEx has implemented efficiency-driven changes in its European network, historically a challenge area for the company. Improvements in labor productivity and route optimization have culminated in a record quarter in Europe, reflecting operational excellence and cost reductions.