Part 6/8:
Meta publicly acknowledges that AI plays a pivotal role in their review process. However, users face a stark reality: there are no publicly available phone numbers or direct support channels to resolve account issues. The irony is palpable—on such a gargantuan platform, user support is virtually non-existent outside automated systems.
Candace Campos, who manages her account as a key communication tool during hurricane season, emphasizes the importance of having accessible support. Her inability to contact anyone at Meta leaves her vulnerable, especially during emergencies when quick dissemination of information is critical.