Part 10/13:
Swederman acknowledged that the airline industry has struggled with public perception, especially after the mass cancellations, delays, and customer service issues experienced between 2021 and 2023. However, he noted encouraging signs of recovery, as airlines have adopted better communication strategies, expanded spare fleet capacity, and reduced bumping and rebooking frustrations.
He suggested that transparent safety procedures and proactive safety reforms stemming from the hearings can help restore public confidence. Building trust is essential for the industry's long-term stability, especially as passengers become more cautious after recent incidents.