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In early 2019, Arvin and his team began experimenting with transformers well before the AI boom popularized by ChatGPT. At that time, the tech industry was largely unaware of transformers' potential outside research labs. He explained that Google initially developed these models to improve web search, aiming to understand questions and knowledge conceptually rather than just matching keywords.
"We started working with transformers in early 2019, before the AI craze. This gave us a significant advantage." — Arvin Jen
His foresight paid off. Early incorporation of transformers enabled Glean to deliver a more intelligent and conversational enterprise search experience, setting it apart from traditional solutions.