Part 4/11:
Personalized Service: 76% of users desire tailored offerings.
Rapid Issue Resolution: 69% want AI virtual assistants, and 81% prefer humanlike AI interactions.
Speed and Reliability: 87% cite speed as the top priority, and minimal service interruptions are now the norm.
These heightened expectations pressure service providers to enhance operational efficiency continuously. Any downtime or inadequate support prompts swift switching of providers, highlighting the need for innovative solutions backed by AI.
AI's Role in Transformation
Har Prasad detailed how ACT is deploying AI across various domains to meet consumer expectations and streamline operations: