Part 3/11:
Tracing the history of GCCs, the speaker highlighted that India’s first GCC was established in 1985, marking a journey spanning over 30 years. Initially, these centers primarily functioned as cost-benefit units—catering to manual tasks, process consolidation, and scale advantages. These capabilities earned India the moniker of a “Data Capital”, driven by its vast talent pool and operational scale.
Over time, Indian GCCs transitioned from simple shared service functions to more multifunctional hubs, taking responsibility for end-to-end processes, strategic portfolio management, and ownership responsibilities. This evolution signifies a move toward more complex, value-adding roles within global organizations.