Part 4/11:
The progression reflects India’s ability to deliver delivery excellence, innovate, and act as strategic partners to headquarters worldwide, even surpassing some global counterparts in certain functions. The maturation curve demonstrates a trajectory from domestic service providers to globally influential centers.
The Power of Artificial Intelligence (AI)
A major theme of the talk was the integral role of AI in transforming GCC operations. The speaker shared concrete examples from her organization, weaving AI into core functions: