Part 5/11:
Fraud Detection and Prevention: The India team developed AI-powered tools to detect and block fraudulent activities in real-time, enabling 24/7 vigilance. This innovation vastly reduced manual effort and improved efficacy, resulting in significant cost savings and enhanced security for clients.
Customer Engagement and Collections: The organization built a platform offering instant options to debt and loan customers, incorporating gamification through points for repayments. This AI-driven system operates via mobile apps, making collections more interactive, reducing delinquencies, and improving customer loyalty.