Part 9/11:
- Rise of New GCCs: The entry of new GCCs in India is expected to carry higher expectations for maturity, innovation, and strategic influence, requiring existing centers to continuously elevate their capabilities.
The Future Roadmap: From Cost Centers to Strategic Value Creators
The speaker envisions the future of GCCs as “Value Creators” and “Business Hubs.” This transformation hinges on:
Leveraging India’s domestic market for pilot testing, scaling, and product development.
Creating global roles through deep industry knowledge and technological prowess.
Establishing innovative operating models that integrate startups, niche players, and internal partners.