Part 8/13:
2. Empathy
AI systems must acknowledge user concerns—such as fears of job displacement or mistrust of accuracy—to foster positive relationships. The interface design should be emotionally intelligent, conveying confidence while openly communicating uncertainties.
A vivid example involves in medical diagnosis systems: an emotionally intelligent interface might say, "Based on the chest X-ray, pneumonia appears likely, but overlapping signs with bronchitis suggest clinical judgment is necessary." Such phrasing transforms a directive tone into collaborative support, empowering clinicians rather than alienating them.