Part 3/15:
Kelvin opened the discussion with insights into how AI is reshaping customer interactions in regions like the Middle East. He emphasized that, unlike earlier technological leaps seen in Asia, regions that leapfrogged previous infrastructure stages are now adopting AI as a necessity rather than an option. Cultural and linguistic diversity make AI-driven language localization indispensable. In such contexts, AI enables seamless communication without requiring extensive workforce language training, thus becoming a critical component of enterprise strategy.