Part 1/13:
Building Best-in-Class Risk Products at American Express: An Insider Perspective
American Express, a venerable organization with a rich history dating back to 1850, has evolved from a mere express delivery service into a global powerhouse in premium payments and lifestyle services powered heavily by technological innovation. Celebrating its 175th anniversary in March 2023, Amex manages an immense volume of transactions and customer interactions, emphasizing the importance of industry-leading risk management systems to maintain customer trust and operational excellence.