Part 8/13:
A cornerstone of Amex’s approach is its product mindset, which emphasizes understanding the “why” behind every project, ensuring customer-centricity and prioritizing business value. This mindset encourages teams to develop lean, scalable solutions by decomposing complex problems into manageable components.
Furthermore, the organization emphasizes agility through flexible processes and innovative platforms like low-code/no-code tools. These tools reduce dependency on specialized developers, enable quicker deployment, and facilitate global scalability with minimal customization.
Operating Models for Delivery Excellence
To manage projects effectively across different scales and complexities, American Express employs a variety of operational models: