Part 12/13:
Looking ahead, American Express’s strategy focuses on enhancing scalability, reducing decision latency, and leveraging cloud technologies. The ongoing cloud migration aims to minimize data processing lag significantly, enabling near real-time decisioning that better protects customers and the company.
In addition, investment in low-code/no-code tools and flexible operating models ensures the risk infrastructure remains resilient, adaptable, and forward-looking—ready to meet evolving challenges.