Part 3/13:
Drawing from his own company's journey since 2016, the speaker underscores the concept that conversation is at the heart of this technological shift. He advocates for integrating conversational agents into every product, making systems more natural and intuitive for users to engage with. This shift stems from a broader understanding that humans naturally communicate through conversations, and AI should mirror this trait to increase adoption and user satisfaction.
He mentions that leading voices, like Satya Nadella of Microsoft, have recently declared that everything will become agentic. Whether it’s websites, customer service, or enterprise applications, conversation-driven AI is poised to redefine interfaces and interactions.