Part 4/13:
Reflecting on the Gartner hype cycle, the speaker illustrates that natural language processing (NLP)—a core component of conversational AI—experienced fluctuations in industry enthusiasm. In 2022, NLP saw a dip after the initial hype, but by 2023, it had moved beyond hype to mainstream adoption. He emphasizes that while AI technology advances rapidly, practical integration depends heavily on the quality and quantity of data.
His company’s philosophy aligns with this: computers and devices should talk. They started their journey with this vision and have worked towards making machines talk like humans—a goal that was considered ambitious but is now increasingly attainable.