Part 5/12:
The Necessity of Verticalized AI Solutions
A crucial insight is that for AI to succeed in financial services, solutions must be heavily vertical-specific. Financial data is complex, regulated, and requires explainability—especially given compliance requirements. General-purpose AI models are insufficient; instead, tailored solutions that incorporate existing predictive models, regulatory constraints, and workflow automation are essential.
Building End-to-End Workflows
Rather than isolated point solutions, the future lies in integrated, workflow-centric AI systems. For instance, a sophisticated collections process would involve:
Listening to customer calls
Analyzing internal data
Deciding on next steps
Executing actions autonomously