Part 6/12:
- Communicating across various media
Achieving such seamless automation requires solutions that integrate multi-modal inputs, internal systems, regulatory parameters, and adaptive decision-making.
Addressing Outdated Legacy Infrastructure
Most Indian BFSI institutions still operate on dinosaur-era legacy software, often resistant to change due to risk aversion or organizational complacency. This creates a compelling case for AI:
AI can augment existing legacy systems, making operations 10x better in terms of efficiency and customer experience.
Over time, this augmentation could lead to full software replacement, making modernization the natural progression.