Part 9/12:
The early phases of AI adoption in India’s financial sector are already evident. Customer communication platforms, especially in customer service, sales, and collections, are seeing significant deployment. For example:
AI-powered voice agents are capable of personalized, interactive conversations with customers.
End-to-end workflows—such as a collection call that can negotiate, follow up, and act autonomously—are now becoming reality.
Workflow Automation for Critical Operations
Other critical areas ripe for AI transformation include:
- Middle and back-office automation, which employ unstructured data analysis for compliance, fraud detection, and credit operations.