Part 3/5:
Another central theme revolves around customer experience and service tailoring. The dialogue hints at the idea that businesses often need to adapt their services to better meet customer needs, citing the importance of considering "fans such as ours"—likely dedicated customer segments or loyal fans.
The question posed in the conversation—"why do you tailor our services to make it"—implies a discussion about customizing offerings to retain customers and prevent losing business ("you're losing business, you're losing scores"). It points to the strategic necessity of personalizing services or products to foster customer satisfaction and loyalty.