Part 7/14:
For instance, Zerodha implemented an AI pipeline that automatically transcribes customer calls, assesses quality, and provides actionable insights to human agents. This automation reduces manual effort by 99%, improving support quality and easing the workload of 100 human employees. Importantly, Kash underscores that their approach is rooted in a human-centric philosophy—automation as an aid, not a replacement, emphasizing re-skilling and internal mobility rather than layoffs.